1. Introduction

Singular Perception srl is committed to protecting your privacy. This Privacy Policy ("Policy") describes in detail:

The types of information we may collect from you or that you may provide when you visit our website singularperception.com (“Website”).
The types of information we may collect from you or that you may provide when you purchase, download, install, register with, access, or use our virtual reality game EPYKA (“Game”).
How we process the collected data, including the data processing methods used by our third-party providers.
How you can request the deletion of your data and the process involved in these requests.
How long we retain your personal data.
Handling of personal data and registration for children, including age limits.
Where user data is stored.
How data is protected.
Our adherence to GDPR and CCPA.

2. Information We Collect

We may collect several types of information from and about users of our Website and Game, ensuring we gather only what is necessary to provide and improve our services.

a. Information You Provide to Us We collect data you provide directly to us when interacting with our Website and Game. This include:

Game Interaction: Details regarding your in-game activities, preferences, scores, achievements.
Support Requests: Information you provide when contacting customer support, including your correspondence and any additional data you submit to help us resolve your issues.
Feedback and Surveys: Information you provide in feedback forms, surveys, or other forms of communication regarding your experience with our services.

b. Information Collected Automatically To enhance user experience and monitor performance, we may collect certain information automatically:

Usage Data: We gather data on how you interact with our Website and Game, such as IP addresses, browser types, operating systems, device information, and usage patterns. This helps us understand how users navigate our platforms and identify areas for improvement.
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies are used to collect information about your interaction with our Website and Game. Cookies help us remember your preferences, enhance your experience, and gather analytics on usage patterns. You can control cookies through your browser settings and other tools.
Third-Party Services: We may receive information from third-party services, such as user IDs, usage patterns, and in-game interactions to enhance our understanding and improve our services.

3. How We Process Your Data

We use the information collected from and about you to provide, maintain, and improve our services.

a. Use of Collected Information

Provide and Improve Services: We use the data to operate, maintain, and enhance our Website and Game by understanding user behavior and preferences. This includes personalizing content, troubleshooting issues, and improving features.
Customer Support: Data is used to respond to your inquiries, troubleshoot issues, and provide support, ensuring a smooth and satisfying user experience.
Communication: To send you updates, promotional materials, and other relevant information tailored to your interests. This helps keep you informed about new features, updates, and special offers.
Analytics: To monitor and analyze usage patterns, improve user experience, and develop new features and services.
Compliance: To comply with legal obligations, enforce our terms and policies, and prevent fraud and abuse. This ensures that we operate within legal frameworks and protect our users' rights.

b. Sharing of Information We ensure that your data is shared responsibly and securely:

With Third-Party Providers: We engage third-party providers to support and improve our services. These providers offer services such as error tracking, marketing campaigns, and data analytics. They are contractually obligated to protect your data and comply with EU Commission-approved standard contractual clauses.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities. This ensures that we comply with legal processes and protect our legal rights, maintaining transparency and accountability in our operations.

4. Data Deletion Requests

You have the right to request the deletion of your personal data. To exercise this right, please contact us at privacy@singularperception.com. We will process your request in accordance with applicable laws and our data retention policies. Upon verification, your data will be deleted from our active systems within a reasonable timeframe, ensuring your right to privacy is upheld.

5. Third-Party Providers

We use third-party providers to enhance our services:

Error Tracking and Monitoring: Providers help us identify and resolve technical issues promptly, improving the overall user experience.
Marketing Campaigns and Promotional Activities: Providers help us manage and optimize our marketing efforts effectively, ensuring that your data is used responsibly.
Data Analytics: Providers help us gather and analyze data to make informed decisions about product development and user experience improvements.

These providers adhere to EU Commission-approved standard contractual clauses to ensure data protection.

6. How Long We Retain Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Data retention periods vary depending on the type of data and the context in which it was collected. Typically, we retain data for a minimum of one year and a maximum of ten years unless otherwise required by law. This ensures that we maintain necessary records for legal compliance while respecting your privacy.

7. Handling of Personal Data and Registration for Children

We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian, please supervise your child's use of our Website and Game. If we learn that we have collected personal data from a child under 16, we will delete that information promptly. If you believe we might have any information from or about a child under 16, please contact us at privacy@singularperception.com. We are committed to safeguarding children's privacy and ensuring that our services are used responsibly.

8. Where User Data is Stored

User data is stored on servers located in the United States and European Union. We ensure that data is processed in compliance with applicable data protection laws and regulations. Data stored in different regions is managed to ensure it meets local regulatory requirements and provides high availability and reliability. This allows us to offer a secure and robust service to all users, regardless of their location.

9. How Data is Protected

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Encryption: Data is encrypted both in transit and at rest to ensure it cannot be read by unauthorized parties.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access your data.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Training and Awareness: Our staff are trained on data protection principles and practices to ensure that they handle your data responsibly.

However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security. Despite our best efforts, there are always risks associated with the transmission of data over the internet.

10. Adherence to GDPR and CCPA

We adhere to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to ensure the protection of your personal data. This means you have certain rights regarding your personal data, including:

Right to Access: You can request access to the personal data we hold about you.
Right to Correct: You can request that we correct any inaccuracies in your personal data.
Right to Delete: You can request that we delete your personal data.
Right to Restrict Processing: You can request that we restrict the processing of your personal data.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for certain purposes.

We are committed to upholding these rights and maintaining compliance with these regulations. For GDPR, our data protection measures ensure that EU citizens' data is processed lawfully, transparently, and for a specific purpose. Under CCPA, California residents have the right to know what personal data is collected, used, shared, or sold and the right to access, delete, and opt-out of the sale of their personal data.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Website, and, where appropriate, by sending you a direct notification via email or through our Game. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Owner and Data Controller

Singular Perception S.r.l.

Via Roma, 39

Pieve Ligure (GE) 16031

VAT number 02396000990

privacy@singularperception.com.

We are committed to addressing your concerns and ensuring your privacy is protected. Your feedback helps us improve our services and maintain a high standard of data protection.